FAQ
I live overseas. Will you be able to ship to me?
Yes, we ship worldwide to every country other than Brazil, Russia and Belarus.
We do not ship to Russia, Belarus, and Ukraine due to the current war.
*If we cannot for any reason ship to your location, we will contact you to see what options are available.
If we cannot find a solution, we will give you a full refund.
How long does shipping take?
We use DHL for all our express shipping outside South Africa, which averages 3 - 9 working days.
We use The Courier Guy within the borders of South Africa, which averages 3- 5 working days.
*Please note during busy periods it can take us 24-72 hours to prepare your order.
How do I change my shipping address?
With DHL shipments, this can be done at any time via the DHL website using your tracking number. If you are making a drastic change, such as country or state, this must be done before we ship the product.
How do I track my package?
We make use of live tracking from DHL.
www.dhl.com
Will my order attract duties and taxes?
For USA and Australian customers there are NO taxes or duties on your orders.
For other countries there may be taxes and duties.
Please use the following tax & duty calculator for a rough estimate https://www.simplyduty.com/import-calculator/
*Disclaimer*
SimplyDuty makes every attempt to provide up to date & accurate information in all their services. As they rely on data from a multitude of sources including Governments’ Customs, WTO, WCO and 3rd part data suppliers we cannot be held responsible for any loss material or financial in the off-chance data is not 100% accurate.
Please note:
All parcels are shipped from South Africa.
Duties & taxes depend on your country, we (Vukari) make no money from these charges, taxes and duties are charged buy your local revenue services and unfortunately, we are not able to change or control these charges.
Please ensure to check and understand your local duties and taxes before placing your order. We do not cover any of your local duties or taxes.
You will forfeit your order if you choose not to pay your taxes / duties.
If you choose to not accept the duties or taxes after your package has left our premises, if the package is returned to us, you will be liable for all direct costs we incur, including but not limited to packaging, shipping, local vat, and duties, often these packages are destroyed meaning you will be liable for the full amount. Please make sure you are able to pay the local taxes and duties before ordering from our site.
How do I care for my Vukari Art?
In case of a spill or pet mishap, blot with tissue while it is still pooling on top of the hair, and wipe with a damp cloth.
If there is a stain from red wine or coloured beverages, wipe gently with a wet cloth. If the stain persists, wipe with a wet cloth and mild detergent.
Baby shampoo (the foaming kind) is very mild and safe to use. Cows have natural oils in their hair, and strong detergents will remove the natural oils.
Do not wash the piece with carpet cleaning machines. The hide under the hair is porous and will absorb the water. The suction force of these machines may damage the hair.
Dusty? Brush gently. It is not advisable to vacuum your piece with a high-power vacuum.
What is your return policy?
We do accept product returns at Vukari.
The returned product must be in the original condition as sent.
The returned product must come with original packaging.
The product must be fumigated with a certificate from an approved company in your country. This need to be done no longer than 2 days before dispatch. It is an international requirement that animal by-products and wood be fumigated.
You are responsible for the cost of fumigation and the cost of the return shipping.
Once we get the product back, we will refund you in full less any shipping costs / duties we have had to pay.
In the case of damages in transit, a photograph must be taken of the damaged packaging before opening. An additional photograph must be taken of the damaged product. These images must be emailed to us at sales@vukari.com
DHL is responsible for handling the return in such a case. We will give you a full refund.
Are your products treated?
Yes, our tanners have international certification of the correct tanning process.
We fumigate all products no longer than 2 days before dispatch (as required by Customs worldwide.)
Are the animals slaughtered for artwork?
No, the Nguni cattle are indigenous and bred for beef. The hides are a by-product.
The Blouwidebeest breeds very easily so large numbers put strain on grazing in game reserves.They are culled in game reserves to protect grazing. The hides are a by-product and are sold to fund conservation in South Africa, Botswana and Namibia.
Our supplier adheres to strict tannery regulations set out by South African and is certified.